Returns and Exchanges

We are confident you will be happy and love your CHAINZ purchase, but if you decide your piece is not right for you, please reach out to us at within 10 days of delivery to initiate a return. Item must be returned unworn, in original packaging and shipped within 5 days of receiving return authorization, no exceptions. 

Return Exclusions:

We will NOT authorize or accept returns for the following items:

  • Personalized: Any piece that includes initials or numbers (single or multiple); engraved items; name necklaces/pendants
  • Customizations/alterations: Custom sizes, lengths, colors and styles that are not offered on our site. 
  • Sale Items
  • Items purchased during a Sales Event
  • Items returned not in original condition
  • Service fees will not be refunded (i.e. Shipping and Rush fees). 

For your protection, please pack your returns in the original box, return your order with an insured trackable courier & retain your receipt. CHAINZ is not responsible for items damaged or lost in transit. Please include a note with your name and invoice number. We can not refund shipping charges on return items. 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refund

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate code will be e-mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping

Customers are responsible for return shipping costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.